Frequently Asked Questions
Q. How do I create an account?
A. Registering an account with us is simple. Click Register Now. You will then need to fill in a brief registration form to create an account. You can then play immediately upon successful registration. Please be advised we only accept one account per player - see section 4.6 in the Terms and Condtions for further details.
Q. I've forgotten my password, what should I do?
A. You can change your password by clicking the forgotten password link on the homepage below where you enter your login details. If you have difficulties then please contact our customer support tea, via email or live chat.
Q. What are the Welcome Bonuses and Terms?
Q. My balance is currently bonus funds, when will this become cash?
A. If you have an active bonus your winnings will be paid into your bonus balance until you reach your wagering requirement of the bonus. Once your wagering requirement has been met (as per the T&C's of the bonus) the bonus funds will become cash and are then withdrawable. If you would like to track your wagering contributions, simply click on the "My Account" tab and then the Promotion History tab.
Q. How do I cancel my bonus?
A. To cancel your bonus please click "My Account" and then the "Promotion History" tab. The bonus should be "active" in the status column - if it is then you can click "cancel". You will be asked to confirm the cancellation by selecting "Yes Cancel Promotion".
Q. How do I cancel a withdrawal?
A. If you wish to cancel your withdrawal simply go into the My Account section and select the "Withdrawal" tab. All you need to do is select the pending withdrawal you wish to cancel and then click "cancel". Your withdrawal will immediately be cancelled and the funds will be returned to your available cash balance.
Q. Have you received my ID documents?
A. Our verifications team are working through all identification checks and will respond within 24 hours of receiving any ID documents.
Q. How long do I need to wait for my withdrawal to be processed?
A. After you've requested your withdrawal it will be set to a "pending" status and sent to our verifications team. They will contact you if they need any information from you within 24 hours. All withdrawals will be pending for 2 working days and will show as completed once they have been approved. Once a withdrawal shows has a "complete" status, the funds will be in your account within 1-5 working days.
Q. How do I claim a bonus code?
A. To claim your bonus code just log into the "My Account" section and select the "My Promotions" tab. On the right hand side there will be a box to enter your bonus code. Enter your code and then click "Submit". The terms and conditions of the bonus will appear, you must read through these and then press "Claim" or "Deposit" to activate the bonus. If you need assistance with this, please browse our Bonus Code Help Guide.
Q. I've been awarded an instant bonus - when will this be applied to my account?
A. The instant bonus will be applied to your account immediately. If this does not happen, you must contact live help before to staking any funds,. Once funds have been staked we can not add the bonus retrospectively.
Q. Why can I not play a game / access the site / my screen has frozen?
A. This could be a temporary issue or could be an issue with your internet browser. We recommend you first try switching browsers - you could try Google Chrome or Firefox. We then encourage you to clear your cache and cookies. Click here for a guide on how to clear your cache and click here to download Google Chrome
Q. What are error codes 5089 and 5090?
A. The 5089 error code is displayed to players who already have an account on this site. The 5090 error code appears to players who have self excluded from one of the sites operating on the IP&S licence. To find full details of all sites operating on this license, please click on the Gambling Commission logo at the footer of any page.
Need help? No worries! Our players are our top priority and our friendly customer support team will always endeavour to answer your queries as quickly and efficiently as possible.
The customer support team operates every day between 8am and 12am and can answer any queries about game play, cash in or cash out, bonuses, and any other related issues.
You can contact Bingo Loopy support via our live chat link or email!
Live Chat queries will be answered instantly between 8am and 12am. Just click the "Live Chat Now" link below and a member of our support team will be more than happy to help. Alternatively, click the "Live Help" located in the top right corner of all homepages.
Prefer email? Then you can contact the Bingo Loopy support team via email at firstname.lastname@example.org We will strive to answer all email enquiries within 24 hours.