At Bingo Loopy we take our responsibility to problem gambling seriously. The majority of online gamblers do so for fun and know their limits and stick to them. There is a minority of online gamblers who lose control and we have a commitment to protect this vulnerable minority.
At Bingo Loopy we put the customer first and have created a socially responsible policy towards online gambling. We have a number of measures in place to ensure that for our customers gambling remains a fun, safe leisure pursuit. This includes self exclusion programmes , deposit limits and training our customer service staff to recognise the signs of problem gambling and addiction. Underage gambling is a Criminal Offence in the UK and is strictly prohibited at Bingo Loopy.
If you think you have a gambling problem, you should seek help immediately. Our customer support team can point you in the right direction or you can contact GamCare, the UK’s leading gambling charity, directly. They have an excellent website and discussion forum and can be contacted by phone on 0845 6000 133.
If you wish to set your own deposit limits, for example set the maximum you can deposit per day/ week/ month, then please email firstname.lastname@example.org.
If you wish to lower a deposit limit, this change will take effect immediately. Should you decide to increase a deposit limit, this change will only take place after a 24 hour cooling off period.
Bingo Loopy provide the facility for you to Self-Exclude from your account for a minimum of six months up to a period of 5 years.
Once a change has been made to an account for a set period, it will not be possible to re-open the account for any reason until the period set has expired.
During the period of Self-Exclusion, Bingo Loopy will do all it can to prevent new accounts being opened on bingoloopy.com or any other sites operated by Intellectual Property and Software Ltd.
For the period of Self Exclusion we will not send you any marketing material.
If you wish to use this facility please contact email@example.com or use our live help facility to talk to a member of our highly trained Customer Support team, who will be able to assist you. Alternatively, you have the option to Self-Exclude in the My Account section under Responsible Gaming when logged into your account.
We encourage any customer wishing to Self-Exclude to also contact any other operators of gambling sites that they hold accounts with.
Bingo Loopy is stringent in ensuring that we do not allow any underage gambling and part of this prevention is in assisting our members in preventing their children from entering gambling related sites. The below filtering programs will assist parents in blocking content or websites that they do not wish their children to view, these filters could also be used as a self exclusion tool for any adult considering themselves a problem gambler:
Internet Content Rating Association
If you wish to make a complaint about any aspect of our service we urge customers to contact our Customer Support team via live chat in the first instance.
If the complaint can not be resolved in the first instance you need to contact us by email or in writing within 14 days of the incident and the complaint will receive a reply by email from a member of the Customer Support team within 24 hours.
If you are still unsatisfied with our response the complaint will be transferred to a Manager who will respond within 1 business day.
If you are still unhappy with our final resolution we have appointed eCOGRA as our Alternative Dispute Resolution (ADR) provider. Users have free right of access to the ADR service. eCOGRA may be contacted in this respect at http://www.ecogra.org/ata/policies_procedures.php
A secondary option for raising a dispute is available via the Online Dispute Resolution (ODR) platform. Access to the platform is obtained at http://ec.europa.eu/odr
How to spot the signs of addiction
Some of the warning signs that a person may be addicted include:
Losing time from work or family due to gambling.
Repeated failed attempts to stop or control gambling.
Borrowing money to gamble or pay gambling debts.
Gambling to escape worry or trouble.
Neglecting the care of one's self or family in order to gamble.
Lying about the amount of time and money spent on gambling.
Gambling more money in an attempt to win back losses.
Selling or pawning personal possessions to get money to gamble.
Feelings of hopelessness, depression, or suicide as a result of gambling.
If you feel you have a gambling problem then we strongly advise you to tackle it as soon as possible. Admitting you have a problem is not a sign of weakness - it is the first step to reclaiming your life.